SERVICE & SUPPORT
Customer benefit is funded not only by a mere sale of products. Rather arises the added value for our customers through intensive support and advice from the first contact to the entire business relationship. Thus, long-term customer-supplier relationships are created, of which both sides are able to benefit equally.
- Use of a Helpdesk supported by a First Line Maintenance Support
- Highly skilled engineers with broad geographical coverage
- Ability to perform semi-annual scheduled Planned Maintenance visits, incorporating update of note templates where necessary.
- Preventative and remedial maintenance undertaken.
- Full spares provisioning.
- Annual and short term service agreements available.