SERVICE & SUPPORT
Customer benefit is funded not only by a mere sale of products. Rather arises the added value for our customers through intensive support and advice from the first contact to the entire business relationship. Thus, long-term customer-supplier relationships are created, of which both sides are able to benefit equally.
KKC Group owns it’s service and maintenance centre approved from ICA (Industrial Control Authority in Egypt ) , KKC have a rigorous after-sales policy for every product that we sell. and we always hold stocks of spare parts to guarantee the availability of any item required to cover the warranty periods and after sales technical support.
Our highly qualified Engineers in electronics and communications take progressively a great responsibility for the client’s care in a supervised environment.
- Use of a Helpdesk supported by a First Line Maintenance Support
- Highly skilled engineers with broad geographical coverage
- Ability to perform semi-annual scheduled Planned Maintenance visits, incorporating update of note templates where necessary.
- Preventative and remedial maintenance undertaken.
- Full spares provisioning.
- Annual and short term service agreements available.